Platform Agreement & Terms of Use
100% Satisfaction Guarantee

Terms of Service

Please read these Terms of Service carefully before using MyTutorMate. By accessing our platform, booking tuition, or downloading syllabus resources, you agree to be bound by these fair-use terms and educational policies.

Last Updated: August 30, 2026•Jurisdiction: England & Wales
Legal Inquiries
24h Free Reschedule

Reschedule or cancel lessons 24+ hours in advance with 100% credit.

Verified DBS Tutors

Strict academic vetting, qualifications verification, and safeguarding.

Educational Fair Use

Curated topical past papers and revision notes for personal study.

Zero Hidden Fees

Transparent GBP billing with instant receipts and secure payments.

1

Acceptance of Terms & Eligibility

Binding Platform Agreement

By visiting, registering an account, booking tuition, or accessing educational materials on mytutormate.co.uk (“Platform”), you agree to comply with and be bound by these Terms of Service.

If you are under 18 years of age, you must have the permission and consent of a parent or legal guardian to book lessons and make payments. Parents or guardians assume full responsibility for all activities conducted by minors under their supervision.

2

1-to-1 Tutoring & Booking Policies

Lesson Scheduling & Classrooms

MyTutorMate connects students with verified, DBS-checked subject specialist tutors for GCSE, IGCSE, and A-Level curricula (Mathematics, Sciences, Humanities, and Languages):

  • Lesson Scheduling: Lessons are scheduled in advance via our interactive booking calendar or direct tutor arrangement.
  • Virtual Classrooms: Lessons are delivered via secure online video, interactive whiteboard, and screen-sharing environments.
  • Tutor Quality Standards: All tutors undergo academic qualification checks, safeguarding training, and continuous student rating reviews.
3

Cancellations, Rescheduling & Refunds

Fair Scheduling Policy

Notice of 24+ Hours: You may reschedule or cancel any scheduled lesson without penalty, receiving a full credit or 100% refund.
Notice Under 24 Hours: Cancellations made with less than 24 hours notice may be subject to a 50% charge to compensate the tutor for reserved preparation time.
Tutor Rescheduling: If a tutor is unable to attend due to unforeseen circumstances, you will be notified immediately and offered a priority reschedule or full refund.
100% First Lesson Satisfaction Guarantee: If you are not satisfied with your first tutor match, contact us within 48 hours for a free tutor rematch or a complete refund.
4

E-Books, Past Papers & Fair Use

Educational Resource Guidelines

MyTutorMate provides digital topical exam papers, worked mark schemes, and revision notes to assist students in their examination preparation:

  • • Permitted Personal Use: All downloadable topical books, notes, and PDF resources are licensed solely for your personal, non-commercial educational revision.
  • • Prohibited Actions: You may not redistribute, bulk scrape, resell, modify, or host our curated books on third-party commercial platforms.
  • • Exam Board Trademarks: Cambridge Assessment (CAIE), Pearson Edexcel, AQA, and OCR are registered trademarks of their respective awarding organizations. MyTutorMate is an independent revision resource and is not formally endorsed by or affiliated with these boards.
5

Student & Parent Code of Conduct

Community Safety Standards

• All users must treat tutors, staff, and fellow students with dignity and respect.

• Inappropriate language, harassment, discrimination, or abusive conduct will result in immediate permanent account termination without refund.

• All communication between students and tutors regarding tuition must occur through official platform channels to maintain safeguarding records.

6

User Accounts & Password Security

Account Integrity

You are responsible for maintaining the confidentiality of your account login credentials. If you suspect any unauthorized access to your account, you must notify us immediately at support@mytutormate.co.uk.

7

Payments & Transparent Billing

Sterling (GBP) Pricing

All prices on MyTutorMate are clearly displayed in British Pounds Sterling (GBP). There are zero hidden booking fees. Payments are securely processed before lesson delivery, and electronic receipts are emailed automatically.

8

Intellectual Property & Copyright

Proprietary Educational Material

All proprietary software, interactive calculators, quiz engines, visual design tokens, logos, and custom solution walk-throughs created by MyTutorMate are protected under UK and international copyright and trademark laws.

9

Educational Disclaimer & Liability

Study Aids & Grade Outcomes

While our tutors and revision resources have a proven track record of boosting grades, final exam performance depends on student dedication, exam board grading thresholds, and examination conditions. MyTutorMate provides supplementary academic support and does not guarantee specific numerical exam results.

10

Governing Law & Dispute Resolution

Jurisdiction of England and Wales

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any legal disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Legal Inquiries: legal@mytutormate.co.uk

Customer Support: support@mytutormate.co.uk