Privacy & Data Protection Policy
We are committed to safeguarding the personal data of our students, parents, and tutors. This policy outlines how your information is gathered, encrypted, processed, and protected in full accordance with UK privacy legislation.
Your learning data is never sold, traded, or rented to advertisers.
All 1-to-1 tutors pass identity verification and safeguarding checks.
All traffic, quizzes, and tokens are protected with end-to-end encryption.
Full rights to access, rectify, or erase your profile upon request.
Who We Are & Scope of Policy
Data Controller: MyTutorMate UK Education
MyTutorMate (“we”, “our”, or “us”) provides high-quality 1-to-1 tutoring, topical revision books, GCSE/A-Level exam papers, and interactive practice tools.
We operate in strict accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018). We act as the Data Controller in respect of personal data processed through our website (https://mytutormate.co.uk).
Information We Collect
Direct and Automated Data Collection
We only collect information necessary to deliver educational services:
Student name, age/year group, target exam board, parent/guardian email and phone numbers for students under 18.
Diagnostic quiz scores, practice test history, topical book downloads, and tutor lesson feedback notes.
Lesson schedules, payment receipts, and billing postcode. (We never store full card numbers on our servers).
IP address, device type, browser version, and page load timestamps for security monitoring.
How We Use Your Information
Legitimate Educational Purposes
- Lesson Coordination: Matching students with verified subject tutors and facilitating 1-to-1 interactive tutoring.
- E-Book & Topical Resource Delivery: Providing fast, reliable access to revision books and official past paper packs.
- Student Progress Tracking: Storing quiz results and diagnostic weaknesses to guide personalized lesson planning.
- Security & Abuse Prevention: Guarding platform infrastructure against malicious bots, automated scraping, and unauthorized access.
Legal Basis for Processing (UK GDPR)
UK GDPR Article 6 Alignment
Children's Privacy & Safeguarding
Enhanced Protection for Minors
Enhanced Safeguarding Commitment
All active 1-to-1 tutors on MyTutorMate undergo identity verification, Enhanced DBS background checks, and professional academic vetting before conducting lessons. Parental accounts have direct visibility over all lesson schedules, tutor communications, and feedback reports.
Data Security & Storage
Encryption & Protection Standards
All data in transit is encrypted using TLS 1.3 encryption, and sensitive authentication credentials are encrypted using industry-standard hashing algorithms.
We retain personal data only for as long as necessary to fulfill the educational purposes outlined in this policy or to satisfy statutory accounting obligations (typically 6 years for financial transaction records under UK law).
Your Rights Under UK GDPR
Full Transparency & Control
To exercise any rights, email privacy@mytutormate.co.uk. We respond to all requests within 30 days free of charge.
Contact Us & Supervisory Authority
Data Protection Officer
Platform: MyTutorMate UK Education
Email: privacy@mytutormate.co.uk / support@mytutormate.co.uk
Support Page: https://mytutormate.co.uk/contact
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.